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System Administrator Level 3

Annapolis Junction, MD
Provides support for implementation, troubleshooting and maintenance of IT systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process. Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance.
The Level 3 SA shall possess the following capabilities:
  • Provides support for implementation, troubleshooting and maintenance of IT systems
  • Manages the daily activities of configuration and operation of IT systems
 LABOR CATEGORY DESCRIPTION
  • Provides Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems
  • Provide assistance to users in accessing and using IT systems
  • Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
  • Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
  • Provides support for the escalation and communication of status to agency management and internal customers
  • Optimizes system operations and resource utilization, and performs system capacity analysis and planning
  • Provides support for the dispatch system and hardware problems and remains involved in the resolution process
  • Provides in-depth experience in trouble-shooting IT systems
  • Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance
  • Provides detailed analysis and feedback to agency management and internal customers for escalated tickets
  • Supports the design of systems, mission architecture and associated hardware
  • Directs and possess a working knowledge and understand of system administration interdependencies as part of the Service Oriented Architecture (SOA)
  • Analyzes and resolves complex problems associated with server hardware, applications and software integration
Qualifications:
  • Fifteen (15) years of experience in programs and contracts of similar scope, type, and complexity within the Federal Government is required. Bachelor’s Degree in a technical discipline from an accredited college or university is required. Five (5) years of additional system administration experience may be substituted for a Bachelor’s Degree.
  • Must have a TS/SCI with Polygraph clearance
 

INNOPLEX, LLC is a family-focused company that has been awarded numerous awards to include Top Ranked Benefits, Best Places to Work, and Best Government Contractor in Howard County! Established in 2005, we have over 90 employees with the majority having a rich military service history.  Our employees are mostly located in the surrounding areas of Columbia, MD and Aberdeen, MD. INNOPLEX, LLC is a mission-focused company with a wide range of expertise to include RF SIGINT Solutions, Wireless Protocol Processing, Cyber, and Mission Critical IT Operations.

 

INNOPLEX, LLC is proud to be an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.

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