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System Administrator Level 3

Annapolis Junction, MD · Information Technology
Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process. Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance.
 
Skill Requirements
  • Provide support for implementation, troubleshooting and maintenance of IT systems              
  • Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems            
  •  Manage the daily activities of configuration and operation of IT systems
  •  Provide assistance to users in accessing and using IT systems      
  •  Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems         
  • Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.      
  • Provide support for the escalation and communication of status to agency management and internal customers      
  • Optimize system operations and resource utilization, and perform system capacity analysis and planning     
  • Provide in-depth experience in trouble-shooting IT systems         
  • Provide detailed analysis and feedback to agency management and internal customers for escalated tickets       
  • Provide support for the dispatch system and hardware problems and remains involved in the resolution process             
  • Configure and manage UNIX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance    
  • Support the design of systems, mission architecture and associated hardware     
  • Possess a working knowledge and understanding of system administration interdependencies as part of the Service Oriented Architecture (SOA)      
  • Analyze and resolve complex problems associated with server hardware, applications and software integration             
Qualifications
  • Fifteen (15) years’ experience as a SA in programs and contracts of similar scope, type, and complexity is required.          
  • Must have a current TS/SCI with Appropriate Polygraph Security Clearance
 
EDUCATION, CERTIFICATION and TRAINING
  • Bachelor’s degree in a technical discipline from an accredited college or university is required.
  • Five (5) years of additional SA experience may be substituted for a bachelor’s degree.     
  • Compliance with DoD 8570; Security + CE required      
INNOPLEX, LLC is a family-focused company that has been awarded numerous awards to include Top Ranked Benefits, Best Places to Work, and Best Government Contractor in Howard County! Established in 2005, we have over 90 employees with the majority having a rich military service history.  Our employees are mostly located in the surrounding areas of Columbia, MD and Aberdeen, MD. INNOPLEX, LLC is a mission-focused company with a wide range of expertise to include RF SIGINT Solutions, Wireless Protocol Processing, Cyber, and Mission Critical IT Operations.

INNOPLEX, LLC is proud to be an Equal Opportunity EmployerAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.   

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