Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems. Manages IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers.
-Provides support for the dispatched system and hardware problems and remain involved in the resolution process.
-Provides in-depth experience in troubleshooting IT systems
-Configures and manages UNIX and Windows operating systems and installs/loads OS software
-Provides detailed analysis and feedback to management and internal customers for escalated tickets
-Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices
-Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution of problems
-Provides support for escalation and communication of status to management and internal customers
-Optimizes system operations and resource utilization, and performs system capacity analysis
-Provides support for implementation, troubleshooting, and maintenance of IT systems
-Manages the daily activities of configuration and operation of IT systems
-Provides assistance to users in accessing and using IT systems
The selected candidate must have:
-At least 5 years system administration experience including application administration.
-Familiarity with installing, configuring, tuning, and troubleshooting common GOTS and COTS software.
-At least 5 years troubleshooting software installations and operations.
-Fundamental understanding of computer networks and be able to identify, troubleshoot, and document network connectivity and performance issues.
-At least 5 years analyzing and correcting data flow issues within systems.
-Experience in understanding network diagrams and schematics to troubleshoot dataflow and computer system related issues.
Willing to perform shift work (Panama Shift Schedule attached below)
-Experience in contributing to the development of sections of engineering documentation such as Standard Operating Procedures
-Working knowledge of enterprise dataflow and NiFi.
Ten (10) years system administration experience in programs and contracts of similar scope, type, and complexity within the Federal Government is required. Bachelor's degree in a technical discipline from an accredited college or university is required. Five (5) years of additional system administration experience may be substituted for a bachelor's degree.
TS\SCI with Appropriate Polygraph Security Clearance
INNOPLEX, LLC is a family-focused company that has been awarded numerous awards to include Top Ranked Benefits, Best Places to Work, and Best Government Contractor in Howard County! Established in 2005, we have over 85 employees with the majority having a rich military service history. Our employees are mostly located in the surrounding areas of Columbia, MD and Aberdeen, MD. INNOPLEX, LLC is a mission-focused company with a wide range of expertise to include RF SIGINT Solutions, Wireless Protocol Processing, Cyber, and Mission Critical IT Operations.
INNOPLEX, LLC is proud to be an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.