- Responds to internal and external IT Service Requests for IT service on both Unix and NT servers. Provides user notification of receipt of Web- or email-submitted requests.
- Logs and tracks inquiries using service request management database, and maintains history records and related documentation.
- Promptly categorizes, generates, routes and escalates, when necessary, customer requests that are escalated beyond the ITSC area of responsibility.
- This position will include account creation, modification, and deletion responsibilities.
Candidate MUST complete training during the first several months on contract, for this position. Dayshift training is required.
(A+/Net+, or higher cert required upon submission.)
Must meet contract level requirements for appropriate position. In addition, position requires a minimum of 1 year of experience with background in Microsoft Office applications to include Outlook, Word, and Excel. Experience in ticket management system like Remedy is a plus. Unix experience is not required, but is a plus.
(Candidate shall have appropriate certification in compliance with the requirements of the DoD 8570 Information Assurance Category IAT Level I. A+/Net+, or higher cert required.)
Must currently hold a TS\SCI with Polygraph Security Clearance
INNOPLEX is a family-focused company that has been awarded numerous awards to include Top Ranked Benefits, Best Places to Work, and Best Government Contractor in Howard County! Established in 2005, we have over 85 employees with the majority having a rich military service history. Our employees are mostly located in the surrounding areas of Columbia, MD and Aberdeen, MD. INNOPLEX is a mission-focused company with a wide range of expertise to include RF SIGINT Solutions, Wireless Protocol Processing, Cyber, and Mission Critical IT Operations.
INNOPLEX, LLC is proud to be an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.